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FREQUENTLY  ASKED QUESTIONS:

 

Fuel Surcharge Policy

Q: When is the LMFF fuel surcharge updated?
A: The fuel surcharge is reviewed and updated on a monthly basis, in accordance with our Teamsters Memorandum of Agreement. Current rates are published on our website at the start of each month.

Service Coverage

Q: What areas do you service?
A: Our standard delivery coverage spans from West Vancouver to Chilliwack. Services beyond this area—including Vancouver Island and other extended regions—are available by quotation only.

Types of Services Offered

Q: What delivery services does LMFF provide?
A: We offer three tiers of local delivery service:

  • Regular (standard delivery times)
  • Rush (priority handling)
  • Special (customized to client needs)

Deliveries outside our regular service area are classified as hot shot or direct service and are quoted on a case-by-case basis

After-Hours Availability

Q: Does LMFF offer after-hours services?
A: Yes. After-hours deliveries may be arranged based on availability. To inquire about after-hours service, please contact our dispatch team in advance to confirm driver scheduling and applicable surcharges.

Placing Orders

Q: I couldn’t get through on the phone line. Are there alternative ways to place an order?
A: Yes. In addition to phone support, you may place orders through our online portal or by emailing us directly at dispatch@fastfreightinc.com.

Requesting a Quote

Q: How can I request a quote?
A: Quotations may be obtained by contacting our office at 604-420-4300 or by emailing your requirements to dispatch@fastfreightinc.com. Please include relevant details such as pickup and delivery locations, item dimensions, and timing requirements.

Payment Options

Q: What methods of payment do you accept?
A: We accept the following payment methods:

  • Cash
  • Cheque
  • Electronic Funds Transfer (EFT)
  • Credit Card (subject to a 2.5% processing fee)

Need Further Assistance?

If your question is not listed above, please don’t hesitate to reach out. Our team is available to provide personalized support and ensure your delivery needs are met with precision and care.

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101-1500 Hartley Ave, Coquitlam, BC V3K 7A1
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