At LMFF, we recognize that in today’s fast-paced commercial environment, the efficiency of freight and logistics operations is paramount to sustained business performance. As a strategic logistics partner, we are committed to operational transparency, responsiveness, and service excellence. The following compendium of Frequently Asked Questions has been curated to assist corporate stakeholders, supply chain professionals, and decision-makers in navigating our service offerings with clarity and precision. It is intended to facilitate informed engagement with our team and to optimize the logistics planning process.
Q: I was unable to reach you by phone. Are there alternative ways to place an order?
A: Yes, you may place orders through our online portal available on our website, or by emailing us at dispatch@fastfreightinc.com.
Q: How often is the LMFF fuel surcharge updated?
A: The fuel surcharge is revised on a monthly basis in accordance with our Teamsters Memorandum of Agreement. Updates are posted regularly on our website.
Q: Which regions do you service?
A: Our standard rate sheet covers deliveries from West Vancouver to Chilliwack. For areas beyond this range, including Vancouver Island, services are available upon request and subject to quotation.
Q: What types of delivery services does LMFF provide?
A: We offer regular, rush, and special delivery services within our local service area. Deliveries outside of this area are treated as "hot shot" or direct services and are quoted individually.
Q: How can I request a quotation?
A: Quotations can be requested by calling our office at 604-420-4300 or by sending an email to dispatch@fastfreightinc.com.
Q: What forms of payment do you accept?
A: We accept cash, cheque, Electronic Funds Transfer (EFT), and credit card payments. Please note that a 2.5% processing fee applies to all credit card transactions.
Q: Do you offer after-hours services?
A: Yes, after-hours service may be available depending on driver availability. Please contact us in advance to make arrangements.